Partnership offers SOU students real-time access to counselors
(Ashland, Ore.) — Southern Oregon University has begun winter term with a new partnership to provide real-time, 24-hour-per-day access to professional counselors who can support students through anything from mental health crises to everyday concerns.
The university has joined a growing list of educational institutions to work with the human resources firm LifeWorks to offer counseling and other resources through the company’s My Student Support Program (My SSP). Counselors are available for on-demand, no-appointment sessions by phone or chat – either online or on the My SSP mobile app – or by appointment for ongoing, short-term counseling. My SSP will complement SOU’s existing, on-campus services for student health and wellness, and is offered at no charge for SOU students.
“We recognize that the higher education setting, even at a welcoming and supportive campus such as ours, has stress points that can be difficult to work through alone,” said Anna D’Amato, executive director of the SOU Student Health & Wellness Center. “This partnership with LifeWorks to provide the full slate of My SSP services is a tremendous value to our students and the university. Students’ overall health and wellbeing – physical, mental and emotional – is our top priority, and this new tool will help us provide important services that cannot be fully offered through our own, limited staff.”
Students can access the new services through the free My SSP app, the website (https://myssp.app/ca/home) or by phone at 1 (866) 743-7732 (or at 001 (416) 380-6578 for those outside the U.S. or Canada).
The LifeWorks counselors are specifically trained to deal with challenges often faced by students, such as adapting to new challenges, academic success, stress and worry of daily life, relationship concerns, and sadness, loneliness and uncertainty. Multilingual counselors are available for sessions in English, Spanish, French, Mandarin and Cantonese – and in other languages, if available, by appointment.
The My SSP partnership also gives SOU students access – through the app, website and telephone – to a variety of articles, videos, tools and other resources.
My SSP offers guidance for faculty or staff members, or student leaders, on how to best manage difficult student situations and on facilitating “assisted referrals” for students of concern. Those who have frontline connections with students are encouraged to let them know it’s OK to ask for help, to recommend registering on the free My SSP app, and to call in themselves for advice on engaging students of concern.
LifeWorks, a leading provider of technology-enabled HR services, was launched in 1966 as W.F. Morneau & Associates, and now serves about 24,000 client organizations in 162 countries. Its international and domestic student support programs serve more than 2 million students at a variety of colleges and universities, with a worldwide network of more than 35,000 counselors – including at least 18,000 in the U.S.
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The NAS program will use the grant from Banyan to hire SOU alumna T Tschantre, who is of Tewa descent, to support participation in growth of Dragonfly’s Garden and to tend the plot with student intern Alanis Baldy, a citizen of the Hoopa Valley Tribe.
Baldy and other NAS students were inspired by the success of Rose’s three sisters garden, and mobilized to use the technique on a garden plot – which would become known as Dragonfly’s Garden – in the SOU Community Garden. The community garden is a student-run organic cooperative at the corner of South Mountain Avenue and Henry Street.

Shelby will complete the partial four-year term to which retired Oregon Supreme Court Justice Virginia Linder was appointed in February, but was unable to serve. Chávez will complete the unexpired four-year term of Lyn Hennion, who served on the board since its inception in 2015 and was appointed to a new term in June.
Chávez is the managing partner of Equity Action Partners of Portland, and has more than 15 years of experience working in government affairs, community engagement and communications for advocacy organizations and think tanks, advancing state and federal policy to improve community outcomes and increase government accountability. She has built issue-advocacy campaigns with a variety of advocacy and civil rights organizations across the country, leading to bipartisan legislation to provide investments in education, public safety, social justice and child welfare.